Monday, February 8, 2010

Account Security

A raider getting hacked is bad. Even without worrying about the guild bank, their own characters' gear, gold, and such are probably toast, at least till a GM can hopefully restore them.

But you're special, you haven't been hacked. No worries, right?

Bullshit. Doubt anyone that's been hacked ever thought they'd lose their account. No matter what your security is right now, there's probably something more you can do to keep your info safe.

So, you can go read over Blizz's Security Checklist. Some basic info about things you can do to keep your account/computer safe, as well as links for things you want more details on.

But, if for some reason or another, you still get your account stolen, you need to know what to do next.

First, try to get in touch with an officer. Text someone, hop in vent, log into a second account in game and whisper them. Let them know what's going on, and keep them updated throughout the process.

Then, start on the nice shiny blue guide Blizzard so lovingly made up for us because they're also so tired of this crap.

3 main places you may need to contact at Blizzard are:

  • Call Billing if any information has been changed on the account: 1 (800) 59-BLIZZARD. This includes password, e-mail, or info with an authenticator.
  • Open a ticket in game to a GM explaining what you know so far. If you can't get in game, get a friend to, just make sure that the name of one of your characters is in the ticket.
  • If you think that whoever is on your account is using it to do Bad Things, e-mail Account Admin with what info you have, so that they have that on file if any reports are sent in:
Now that you've gotten the ball rolling, take some time to figure out exactly how this happened, and how to fix whatever caused it. Blizz's link on types of thefts may help. A post on the CS forum has much more detail, and it may be a bit overwhelming, but if you're having trouble finding the root of the problem I'd check it out.

There's a massive post on the CS forum with most of this info and some more, check it out for more questions.

Want to save yourself most of this trouble? Just get the authenticator already. That said, even with one, don't get careless. Your WoW account likely isn't the only sensitive info on your computer. Bye bye CC info?

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